Most orders ship same day, however you bet that your order will go out within 24 hours of order. Please allow 1 day for handling, however orders purchased in the morning, may go out immediately.
All orders are professionally packed and items are guaranteed fresh.
Processing time is for business days: Mon-Fri excluding holidays and weekends.
Should your situations conform to a positive condition for authorization to return/exchange, we will be happy to assist with your request. If an error was done on our part, we will be happy to offer a product return/exchange and refund, regardless of the policy statement below.
Only items pre-approved by us, for return and/or exchange, will be accepted and credited when returned.
Only items that are un-opened and unused will be considered for return and/or exchange. Item MUST arrive to us in good, resalable condition or credit and/or exchange will NOT be allowed.
Some Nutritional Supplements, that may be subject to deterioration, due to repeated exposure to extreme temperatures, during time in transport, may NOT be allowed to be returned and/or exchanged.
Any approved returns will be subject to a 15% restocking fee. If you have an account with us, your loyalty with be rewarded. Many times, we offer a store credit to cover the restocking fee on returned items. This is a case by case basis, however we do whatever we can to make our loyal customers happy.
(The restocking fee covers our cost of labor incurred in preparation of your order, packaging materials, processing the return, receiving the return, adding the item back into accounting inventory and then restocking the product on the shelf.)
Proper packaging and return shipping charges are the sole responsibility of the returning party. We do NOT pay for, nor do we offer credit for, the outbound shipping and/or return shipping charges.
NOTE: According to the FDA, nutritional supplements and/or dietary aids can NOT offer guaranteed results or any degree of performance. To do so, would classify the natural substance as a drug and would therefore, require a physicians prescription and controlled dispensing. The purchaser and/or consumer accepts full responsibility to follow suggested use and/or to modify use to obtain desired results, with the understanding that every individual has a varying capacity or potential of success and/or failure from the consumption of natural supplementation. There are far too many variables in the health, diet and lifestyle of individuals, which would preclude the ability to guarantee the effectiveness of any natural supplement. We do not offer drugs, nor do we provide any guarantee of performance and/or results from any Nutritional/Dietary product that we offer for sale.
If you wish to request a return and/or exchange approval for an item, please call: 830-990-4488
Upon receipt of your authorized returned product, in our facility, we will complete the request.